Refund policy

Scope and Definitions

For purposes of this policy, “Perishable Food Products” include, but are not limited to, frozen foods, refrigerated items, prepared meals, ready-to-eat dishes, and any other food products that require temperature control, refrigeration, freezing, or have a limited shelf life.

Final Sale Policy

Due to the perishable nature of our products, all sales of Perishable Food Products are final once the order has shipped.

We do not accept returns or refunds based on personal preference, taste expectations, change of mind, or issues resulting from improper handling, storage, or failure to follow product instructions after delivery.

When We Can Assist

We stand behind the quality of our products and carefully prepare each order.

We will review claims only in the following circumstances:

The order arrives damaged
The order arrives spoiled
The customer receives an incorrect item

Claims must be related to shipping or handling issues and not to customer error, delayed unpacking, or post-delivery storage conditions.

Reporting an Issue

All issues must be reported within 24 hours of delivery.

To submit a claim, please contact us at misssassyfoods@gmail.com and include:

Clear photos of the shipping box (all sides)
Photos of the internal packaging
Photos clearly showing the condition of the product

Claims submitted outside the 24-hour window or without the required documentation may not be approved.

Returned items will not be accepted under any circumstances.

Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

All Perishable Food Products
Sale items
Gift cards
Custom or special-order products
Items left unattended after delivery
Items exposed to improper storage conditions after delivery
Temperature-sensitive products once delivery has been completed

Resolution Method

Approved claims are resolved via store credit only.

Store credit:

Is issued to the customer account
Does not expire
Is non-transferable
Cannot be redeemed for cash

Refunds to the original payment method are not offered for Perishable Food Products once shipped.

Exchanges

We do not offer direct exchanges.

If store credit is issued, customers may place a new order at their convenience using the available balance.

Shipping Risk Acknowledgement

Perishable Food Products are shipped using insulated packaging and temperature-control materials.

While we take extensive precautions, we cannot guarantee temperature integrity in cases of carrier delays, delivery issues, missed deliveries, or circumstances beyond our control.

By placing an order, you acknowledge and accept the inherent risks associated with shipping perishable food products.

Contact

Contact Information If you have any questions about our products, order issues, or store credit, please reach out to our team. We are here to help: