Shipping policy
Delivery Availability and ZIP Code Validation Delivery availability is determined automatically based on the ZIP code entered at checkout. If your ZIP code falls within an active delivery zone, the corresponding delivery options will be displayed during checkout. ZIP code availability may differ depending on the selected delivery method (local hand-delivery or carrier shipping).
Local Hand-Delivery We offer local hand-delivery for ZIP codes supported by our delivery system. Availability of local delivery is determined solely by ZIP code at checkout and may change over time as our delivery coverage expands.
Carrier Shipping (Mail Delivery) We also offer carrier-based shipping within the United States for eligible ZIP codes. If local hand-delivery is not available for your ZIP code, carrier shipping options may still be offered during checkout, subject to availability and system validation. Shipping rates and eligibility are displayed before order confirmation.
If Delivery Options Do Not Appear In rare cases, the standard checkout process may temporarily not display available delivery methods after a ZIP code is entered. If this occurs, you may contact us at misssassyfoods@gmail.com or reach out via Instagram Direct and include a screenshot of your cart or order. We will review available delivery options and respond directly.
Delivery Restrictions & Address Accuracy We do not ship to P.O. Boxes. All delivery options, applicable fees, and eligibility are shown prior to order confirmation.
Customers are strictly responsible for providing correct and complete delivery addresses at checkout (including apartment, suite, or gate numbers). We are not liable for delayed, lost, returned, or spoiled shipments resulting from incorrect, incomplete, or undeliverable addresses provided by the customer. No refunds or replacements will be issued in such cases.
Free Delivery Free delivery may be available for qualifying orders based on order value and delivery method. Any applicable free delivery thresholds are displayed during checkout before payment is completed.
Shipping Responsibility & Risk of Loss Once an order has been transferred to the delivery carrier or completed via hand-delivery at the specified address, the risk of loss and title for the items pass to the customer. We are not responsible for packages that are lost, missing, or stolen after the tracking information indicates the package has been "Delivered." Customers are responsible for ensuring a secure location for drop-off and for retrieving the package promptly.
Perishable Items Due to the perishable nature of our products, it is the customer’s responsibility to retrieve the order immediately upon delivery. We cannot be held liable for any spoilage, thawing, or damage to the products if they are left outside, unrefrigerated, or unattended after the delivery has been completed.
Carrier Delays & Unforeseen Circumstances While we strive to ensure timely dispatch, we are not responsible for shipping delays caused by the carrier, extreme weather conditions, natural disasters, or other unforeseen circumstances outside of our control.
Contact For any questions related to shipping or delivery availability, please contact us at: misssassyfoods@gmail.com